Privacy Policy

MFR Resolutions is committed to the protection of your personal privacy.

This Policy explains how we collect, use and disclose personal information in the course of our business, including any personal information that we may collect through the operation and use of this website (the “Site”).

References in this Policy to “we”, “us” or “our” and similar terms should be construed as references to MFR Resolutions, and related and affiliated organizations.

1. Scope of this Policy

This Policy is intended to provide our clients and users of this Site with information about how we collect, use and disclose personal information. The Policy explains what information we collect, how that information is used and disclosed and our commitment to its accuracy and protection.

We comply with the applicable privacy legislation in the jurisdictions in which we operate or provide services. Within British Columbia, MFR Resolutions is subject to the Personal Information Protection Act. When providing services to our BC public sector clients, we also comply with the applicable provisions of the Freedom of Information and Protection of Privacy Act I(BC).

2. Personal Information that We Collect

We may collect personal information anytime you visit this Site or you request related services from us.

We collect personal information about our clients and other individuals in the following ways:

Information Provided Voluntarily: We collect some personal information when it is voluntarily provided to us, such as information that you provide in the course of requesting or receiving services or registering for a workshop or purchasing a product.

Information Collected from Third Parties: We may collect some personal information about you from third parties. We will do so with the knowledge and consent of affected individuals, unless we are permitted or required by law to do so without consent.

Information Collected through this Site: We also collect some information through the use of this Site, such as when you register for a course or an event or when you use this Site to communicate with our staff.

We do not collect and use personal information without the consent of affected individuals unless we are required or permitted by law to do so.

3. Personal Information & Use of This Site

In addition to personal information that you may voluntarily provide to us when you use this Site, we may also use “cookies”. Cookies are small text files that our Site may place on your computer as a tool to remember your preferences. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use the full functionality of this Site.

Cookies are used to collect anonymous traffic data to assist us with web analytics. Web analytics are tools that analyze how the site is used and to improve visitors’ online experience. These tools work by tagging web pages to capture a limited amount of data (including the internet protocol (“IP”) address of the computer, None of the data compiled using these tools can be used by us to identify users of this Site.

This Site may also contain links to other websites operated by third parties. We do not accept liability or responsibility for the operation of those third party sites. If you choose to access those links, any personal information that you provide will be governed by the policies and practices of those third party sites.

4. How Personal Information is Used and Disclosed

Information collected and used by us in the course or providing conflict resolution advice and related services is protected by professional obligations of confidentiality. The privileged information of our clients is not used or disclosed by us without their consent.

Information you provide to us may be shared with our staff or with other consultants or service providers to the extent that it is reasonable and necessary to deliver services to you or manage or administer our relationship with you.

We do not disclose personal information to any other person or organization, except as may be required by law or to comply with a subpoena, summons, warrant or order of a court or statutory tribunal or to protect our rights or property.

5. How we Protect Personal Information

We will take appropriate measures to safeguard the personal information you provide, taking into account the sensitivity of the information. We incorporate physical, technical and organizational security measures into our data security processes.

All personal information collected and used by us is stored entirely within Canada. We do not store or back up any data to servers based outside of Canada.

However, you should be aware that, due to the nature of the internet, there may still exist security or privacy risks and we cannot guarantee that your personal information will not be collected, used or disclosed against our wishes in ways not conforming with this Policy.

6. Accuracy

We take reasonable measures to ensure that the personal information we collect and use is accurate and up-to-date. However, we are not always aware of changes or updates in personal information. We therefore ask that you advise of any changes in your personal information that may be relevant to our relationship with you.

You may access your personal information by contacting our privacy officer listed in this Policy.

7. Changes to This Policy

We retain the right and full discretion to make changes to this Policy from time to time without any notice or liability to you. Changes to this Policy shall have immediate effect.

8. Questions or Concerns

Any questions or concerns that you may have about this policy or how we collect, use or disclose your personal information should be directed to:

Marli Rusen
[email protected]