TESTIMONIALS

Marli recently provided two days of team building and conflict management training to our team at GoHealth BC, and it was fantastic. Marli's expertise and engaging style made the training both informative and enjoyable. The session was well-structured, with a great mix of theoretical and practical discussions. Marli's ability to address real-life scenarios and provide actionable solutions was impressive. The training will enhance our team's communication and collaboration skills, and equipped us with effective conflict management strategies. Our team is now more cohesive and better prepared to handle future challenges. Thank you, Marli, for an outstanding training experience!

Marli Rusen's two-day respectful workplace training, based on her book "The MIRROR Method", was insightful. Her extensive experience in leading investigations brought a high level of accountability, and her engaging examples of workplace situations made the training both informative and captivating.

....just amazing!! The course was just amazing. Exactly what we needed and were looking for. I can't thank you enough for your time, efforts and energy! Additional: Building Effective Teams is the Program that Newmarket Skating Club needed. Our Coaches left with nothing but positive words and energy. Our coaches left this course saying this will be so useful in both their professional and personal life. I know personally I left a better "me" Your energy, passion, expertise is next level. Best in class! Sign us up for the next course!

We hired Marli to provide “Building Effective Teams” training for our full time and part time staff. The feedback that we received from staff was very positive. With her experience, knowledge and delivery, she provides a course that clearly lays out the expectations and requirements for a positive and respectful workplace. She shared engaging stories and anecdotes that made the material interesting and applicable.

The RDN has been delighted to partner with Marli over the last few years to deliver engaging respectful workplace training for all staff, and enhanced sessions for management staff, that not only meet our legal requirements as an employer, but help to build the competencies and knowledge base to address workplace conflict and dysfunction respectfully and at the soonest possible opportunity. Marli easily establishes credibility with her session participants as she weaves in her subject matter expertise and significant relevant experience to provide poignant examples and anecdotes as part of teaching the core content and concepts. Her facilitation style is accessible and inclusive for a broad and diverse audience, and the variety of training format options available given the diversity and size of our workforce are also greatly appreciated.

Marli's workshop was incredibly well-received by all participants. Her approachable and engaging style, combined with content that directly addressed the challenges our attendees are facing, made for an impactful session. We are thrilled to continue collaborating with her for future events.

Psychological safety is more important today in organizations now than ever. Workplaces have changed dramatically through globalization, remote work, hybrid work, and greater diversity. The competition in attracting, retaining and engaging others is critical to an organization’s reputation, productivity and bottom line. The MIRROR Method is a gift to all employers and employees. Whether one is a seasoned or emerging new leader, identifying, and ending conflict or workplace dysfunction (demonstrated through Performance, Behaviour, Communication) is critical. Building Respect & Resolving Conflict is an affordable, easily accessible and effective must have training for for employers and employees alike.

You’ve put together an exceptional course here. Very valuable material packaged up and delivered in a way that makes it very easy to understand. I got a lot from it. My team members from all over Canada are enjoying it as it’ll become mandatory for staff who join our organization at all levels.

As a frontline leader, with over 20 years of experience working through an ever-changing workplace, the MIRROR Method is a must have tool in the leader’s toolbox. In order to keep and improve psychological safety it is important as a leader to limit team dysfunction and engage the workforce. The MIRROR Method is a must have - should have.

Our organization is participating in Ms. Rusen's online training "Building Respect and Resolving Conflict" and offering it to all employees. I, personally, have undertaken this training and found it user-friendly, informative, engaging and full of substantive content. Ms. Rusen does an excellent job communicating on this very relevant and important topic.