MARLI RUSEN’S PUBLICATIONS

Need to build a respectful workplace? Marli’s books for dispute resolution reflect her years of experience and expertise on creating healthy work environments.

The MIRROR Method a book for dispute resolution

The MIRROR Method Book – How to build productive teams by ending workplace dysfunction

The MIRROR Method provides leaders with a simple, six-step framework to accurately diagnose and remedy workplace dysfunction, restore trust and communication and build productive and engaging teams. Leaders are expected to make evidence-based decisions and implement them in a respectful manner. The MIRROR Method shows them how to do so.

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The MIRROR Method Workbook – The workplace leader’s guide to ending dysfunction

The MIRROR Method Workbook is a practical supplement to the concepts outlined in The MIRROR Method Book. The Workbook offers leaders many tips and tools on diagnosing and resolving workplace conflict and dysfunction and includes forms, checklists and a “case study” to see the MIRROR Method in action.

Together, The MIRROR Method Book and accompanying Workbook will help leaders address workplace dysfunction in a respectful and measured manner, leading to productive teams that are rooted in mutual trust, respect and transparency.

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Walking on Eggshells? A Practical Guide to Resolving Stressful Conflict at Work and Home

The Guide reflects lessons I have both learned from and shared with employees, unions, workplace leaders and teams in my 25+ years in the “conflict business” – first as a lawyer and now as a workplace investigator, mediator and arbitrator. 

Everyone is desperate for stressful conflict to end, relationships to be restored and environments to be safe, stable and inclusive. Few of us know how to make this happen. And that is why I wrote this book.

Click this link to read the excellent review by Jim Alkon and the US company BookTrib regarding my practical conflict resolution Guide, “Walking on Eggshells?”.

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What everyone is saying about Marli Rusen's publications

Having applied this process, I can attest that if you follow the steps in The MIRROR Method, you will achieve positive outcomes and culture shift in your work environments.

Sandra Merlo

Director, HR Operations

This book is a must read for anyone in a leadership role. ... The Mirror Method is a fabulous tool for any leader to have in their toolkit.

Sherry Squires

A great learning and teaching tool, "The Mirror Method" will definitely be a staple for those who lead in your organization.

Lori Rilkoff

Human Resources Consultant

The MIRROR Method provides an easy-to-understand approach on how to identify and deal with dysfunctional workplaces and unacceptable individual performance and conduct.

Lori Rilkoff

Human Resources Consultant

"The Mirror Method" is a wonderful resource on navigating workplace dynamics for all HR professionals and Leadership teams. This book delivers insightful and practical advice which can be implemented in any organization.

Brigitte Runkel

CPHR, HR Advisor

Marli gives workplace leaders the practical tools, and step by step directions, to identify and deal with unacceptable workplace behaviours that can be applied in any workplace environment.

Sharon Kearney

Legal Counsel

Definitely a book that you will want to pass around through the workplace for all to read.

Noel Morrison

As a seasoned HR professional, I would highly recommend this book for anyone in the HR field, as well as absolutely everyone in a leadership role.

Mary Roach

Rusen’s book delivers a framework, and step-by-step guidelines, for how leaders can successfully approach diagnosing and managing interpersonal, team, and organizational dysfunction.

Kendal Regan

MA, CPHR

The Mirror Method is a highly readable and practical resource for any leader seeking to address workplace dysfunction.

Kendal Regan

MA, CPHR

For HR practitioners and managers alike, The MIRROR Method will become your “faithful guide” in identifying, dealing with, and resolving workplace conflict and dysfunction.

Sandra Merlo

This very credible book provides an easy step-by-step process that replaces fear and uncertainty with confidence and an eagerness to get started.

Sheila Cooper

This is the best book I have read in more than 20 years as a manager specializing in human resources/labour relations and as a front-line operations manager overseeing a large number of staff.

Sheila Cooper

I recommend this book to those who have amassed a good deal of knowledge and experience through the fire and have been searching for a comprehensive pull-it-all-together guide in which to tackle workplace dysfunction at its source.

Dan Haley

Executive Director – Human Resources, Sooke School District

The MIRROR method is an effective and practical process that will guide you to respectfully, fairly and objectively monitor, review, diagnose and remedy workplace dysfunction.

Anita Ferriss

Organizational & People Development Specialist, Camosun College (now retired)

The Mirror Method is a practical, accessible resource that provides a road map toward building a respectful workplace.

Anita Ferriss

Organizational & People Development Specialist, Camosun College (now retired)

I’m confident that the MIRROR Method will become a well-worn book in my library, one that I consistently reach for to advise managers on issues of dysfunction within their teams.

Glenn Kelso

(CPHR), HR Manager

The Mirror Method is a fabulous tool for any leader to have in their toolkit.

Sherry Squires

A great learning and teaching tool, 'The Mirror Method' will definitely be a staple for those who lead in your organization.

Lori Rilkoff

Human Resources Consultant

The MIRROR Method provides an easy-to-understand approach on how to identify and deal with dysfunctional workplaces and unacceptable individual performance and conduct.

Lori Rilkoff

Human Resources Consultant

The Mirror Method is a wonderful resource on navigating workplace dynamics for all HR professionals and Leadership teams. This book delivers insightful and practical advice which can be implemented in any organization.

Brigitte Runkel

CPHR, HR Manager

Definitely a book that you will want to pass around through the workplace for all to read.

Noel Morrison

Besides the MIRROR method framework, the book is full of practical resources and tools.

Anita Ferriss

Organizational & People Development Specialist, Camosun College (now retired)

The MIRROR Method Blog

Many of us spend a third of every weekday at work. We need workplaces that embrace inclusion, respect diversity, confront all forms of workplace dysfunction and make the most of everyone’s strengths and potential. The MIRROR Method blog tackles topics related to workplace performance and offers concrete advice to help build enriching and engaging teams.

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Diagnostic Tools and Resources

Pulled from the pages of Marli’s books for dispute resolution, we’ve assembled a few tips on how to better understand your organization’s workplace dynamics, reduce conflict and improve communication.

Free Tools & Resources

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Download My Free Tools Now

To help you better understand if your organization is experiencing workplace dysfunction and learn what you can do to improve your team’s effectiveness, we’d like to offer a few self-help diagnostic tools and resources.