RESPECTFUL WORKPLACE AND CONFLICT RESOLUTION COURSES AND TRAINING

In sharing her extensive knowledge in an engaging manner, Marli’s training will teach your organization how to address workplace dysfunction and resolve conflicts in order to build a healthy and respectful workplace.

Our training is available in two different formats:

Online training courses structured as self-paced training for individuals or teams who prefer to take training on their own schedule and would like to certify that they have received consistent and comprehensive training in workplace respect.
Workshops offer groups a relatively informal way of coming together to learn about respectful teamwork and conflict resolution. These are most commonly delivered remotely (virtual) within and outside Canada. Occasionally, they are available in person.

Self-Paced Online Courses

Courses to Prevent and Address Workplace Dysfunction

The MIRROR Method has been highly effective in resolving conflict and is now packaged and available in an easy-to-use, self-paced online training program. This training on how to address workplace dysfunction effectively has supported thousands of workplace leaders and organizations in creating a respectful workplace for their teams. The course has concise and straightforward videos which clearly outline the rights and responsibilities of everyone in the workplace to build and maintain a culture of respect. Upon completing this training, participants (and their organizations) will receive a certificate confirming that they have demonstrated a general understanding of their role in maintaining a psychologically healthy workplace.

All of Marli’s leadership courses are certified by the Chartered Professionals in Human Resources.

CPHR Certified

The Fundamentals For All

The Critical Role of
Workplace Leaders

What clients say about Marli Rusen's online training

You’ve put together an exceptional course here. Very valuable material packaged up and delivered in a way that makes it very easy to understand. I got a lot from it. My team members from all over Canada are enjoying it as it’ll become mandatory for staff who join our organization at all levels.

Owen Court

Chief Operating Officer, Scarlet Security

Psychological safety is more important today in organizations now than ever. Workplaces have changed dramatically through globalization, remote work, hybrid work, and greater diversity. The competition in attracting, retaining and engaging others is critical to an organization’s reputation, productivity and bottom line. The MIRROR Method is a gift to all employers and employees. Whether one is a seasoned or emerging new leader, identifying, and ending conflict or workplace dysfunction (demonstrated through Performance, Behaviour, Communication) is critical. Building Respect & Resolving Conflict is an affordable, easily accessible and effective must have training for for employers and employees alike.

Sheryl Brown, CPHR, HR Professional

As a frontline leader, with over 20 years of experience working through an ever-changing workplace, the MIRROR Method is a must have tool in the leader’s toolbox. In order to keep and improve psychological safety it is important as a leader to limit team dysfunction and engage the workforce. The MIRROR Method is a must have - should have.

Bill Brown, SCMP

Employees are an employer’s most valued asset. It’s not just new leaders who experience discomfort and uncertainty when dealing with conflict or dysfunction in the workplace. If employers want to surround themselves with talent and keep them there, then even the most seasoned managers would benefit from learning Marli’s MIRROR Method. It’s impressive, easy-to-follow and effective, benefitting employees and employers alike.

Sheila Godwin

Sheila Godwin, Senior Labour Relations Specialist

Our organization is participating in Ms. Rusen's online training "Building Respect and Resolving Conflict" and offering it to all employees. I, personally, have undertaken this training and found it user-friendly, informative, engaging and full of substantive content. Ms. Rusen does an excellent job communicating on this very relevant and important topic.

Colleen McFadden

Colleen McFadden CPHR, EMBA, Chief Operating Officer, BC Nurses' Union - Retired

Live Workshops

Live Workshops to Prevent and Address Workplace Dysfunction

Marli offers a range of online remote workshops tailored to your organization’s training needs and schedule. With more employees working from home today, web-based training makes more sense than ever.

Remote Workshops are offered for either leaders or all-staff and delivered via Zoom or Microsoft Teams. Every workshop attendee is encouraged to ask questions and actively participate to ensure that, as a group, they work to create positive change within your organization.

Marli’s dynamic style, exceptional communication skills and thought-provoking material will keep your employees engaged and give them the tools they need to get their work done in a safe, respectful and productive manner. Marli offers a range of in-person half and full-day workshops tailored to your organization’s specific needs. In-Person workshops are designed for leaders or staff and delivered in-person by Marli at your facility.