Why is workplace training on building respect and resolving conflict necessary?
Workplace respect is no longer a best practice. It’s a legal requirement. The law requires individuals, regardless of their position, to take responsibility for maintaining a respectful workplace.
Who will benefit most from this training?
The training helps individuals and organizations in different ways. First, this program is well suited for individuals who are interested in professional development and advancement. Second, organizations use this training for individuals who have been found, through a workplace review, to have been repeatedly disrespectful to others at work. Most commonly, mandating respectful workplace and conflict resolution training to everyone in an organization ensures that all individuals, teams and leaders are properly trained in their role and legal responsibilities to build a respectful workplace.
How is the training accessed?
Building Respect and Resolving Conflict is available online, through Marli’s website, 24 hours a day, seven days a week. Individuals can complete it at home or at work at any time. They do not need to access their work computers or software.
How is the training delivered?
The training is delivered by way of nine videos. The videos vary in length, from two to three minutes, up to 10 minutes.
Does the online training come with any supporting written resources?
Yes, every participant will receive additional written resources and worksheets to help them implement the program’s key concepts in their workplace, including:

  • MIRROR Conversations: Steps to Take
  • MIRROR Conversations: Checklist
  • MIRROR Conversations: Preparation Worksheet and Guide
Can an individual use their smartphone or tablet to complete the training?
Yes, the training is readily accessible through both desktop and mobile devices.
How long does a learner have access to the online course?
Once a learner receives their licence, they have up to 45 days to complete the training. The respectful workplace and conflict resolution training is self-paced, and learners can watch the videos as often as they like up until completion of the course.
English is not the mother tongue for some of our employees. Is this training available in languages other than English?
At present, the audio portion of the videos and the quizzes are in English only. However, we have provided French and Spanish translations for each video as a supplemental download for learners.
How can we be sure that our employees are learning the course material?
Individual learners complete the course material at their own pace. After each video, a short quiz tests the learner’s comprehension of the material. Once all videos have been viewed, and the learner has passed all of the quizzes, they will receive a certificate of completion.
Does this program meet the legal and/or regulatory requirements for training on workplace bullying and harassment?
This training clearly explains the obligations of all staff and leaders to act and communicate respectfully and to not engage in bullying and harassment. It also advises individuals on how to interact and communicate in a respectful manner and it gives them guidelines on how to properly respond to workplace disrespect when it arises. To ensure full legal and/or regulatory compliance in a particular jurisdiction (Province/State, Country), employers should provide their employees with access to, or written copies of, the specific legislation, policies and procedures that govern respectful and acceptable work performance, conduct and communication in their departments and organizations.
Are there any IT requirements that our organization would need to accommodate?
No, training access is through Marli’s website. No software or computer plug-ins are required, and the learning platform does not access your organization’s IT systems or infrastructure.
Is there a lot of course administration work for our HR team?
No. The employer is not involved in any of the training logistics or oversight. The training platform tracks and reports on individual progress and this information is passed on to the employer for purposes of reporting, compliance and accountability. To begin the training, we only need the name and email address of learners for whom you have purchased licences.
How much does it cost?
The cost of the online training program depends upon the number of licenses purchased at one time. The price per employee ranges from $100 to $500.
How does this online training program differ from one of Marli’s in-person workshops?
This program is a highly structured course and includes detailed training on workplace respect and conflict resolution. Every individual’s learning is tracked and tested, which is helpful for purposes of consistency and compliance. Marli’s popular in-person workshops are similar to a key-note speech or “Ted-talk” on this topic. They often help re-set a collective culture and are sought after as team-building events. There is no testing or specific tracking at these events, so they are not as useful as online training for organizational/regulatory compliance.
How do Marli’s online training and in-person workshops complement each other?
A few examples are as follows:

  • Workshops are offered to groups of individuals, at work, within scheduled hours of operation. Unfortunately, some individuals may be unable to attend due to sickness or other work obligations. Other individuals may begin employment after the workshop has already taken place. These individuals may be asked to take the online training.
  • Some organizations first mandate all staff to complete the online training so that everyone is consistently trained in their rights and responsibilities regarding respectful workplaces. Certain departments may then ask Marli to facilitate a team-building session to address their specific needs or conduct a hands-on workshop on a particular topic covered in the online training, such as “having difficult conversations” or “leading respectful teams”.
  • After taking one of Marli’s workshops, certain individuals may begin or continue to engage in disrespectful and disruptive conduct. This may become apparent in a performance review, exit interviews of other staff or following a harassment investigation. In any one of these circumstances, organizations may mandate the individuals to complete Marli’s online course. This provides further and more specific training on workplace respect and formally establishes that the organizational leaders remain compliant with internal or regulatory requirements regarding respectful workplaces.
Is there additional support and training for supervisors?
After supervisors and managers have completed the online course, Building Respect and Resolving Conflict, they are strongly encouraged to read The MIRROR Method book and The MIRROR Method Workbook – both authored by Marli Rusen.
These resources provide supervisors and managers with additional information and practical tools on how to build a respectful team and address dysfunction and conflict when it arises.
Marli is also available to supplement course learnings by facilitating in-person or virtual workshops on leading respectful teams. During these workshops, Marli will take supervisors through her six-step MIRROR Method framework, teaching them how to make evidence-based, fair and respectful decisions. There are three different supplemental courses available (in-person or virtually): Fundamentals in Leadership, Having Creative Conversations and Conducting Fair Workplace Investigations.