TRAINING AND SERVICES TO BUILD A RESPECTFUL WORKPLACE

With her training and services, Marli Rusen will help your organization address workplace dysfunction and interpersonal conflicts to build a respectful workplace.

Training

Training in Workplace Respect

Our training is available in two different formats:

  1. Online training courses structured as self-paced training for individuals or teams who are required to certify that they have received comprehensive training in workplace respect.
  2. Workshops offer groups a relatively informal way of coming together to learn about respectful teamwork and conflict resolution, which are available remotely (virtual) or in person.
Self-Paced CoursesWorkshops

Self-Paced Courses

The MIRROR Method has been highly effective in resolving conflict and is now packaged and available in an easy-to-use, self-paced online training program. This training has supported thousands of workplace leaders and organizations in creating a respectful workplace for their teams. The course has concise and straightforward videos which clearly outline the rights and responsibilities of everyone in the workplace to build and maintain a culture of respect. Upon completing this training, participants (and their organizations) will receive a certificate confirming that they have demonstrated a general understanding of their role in maintaining a psychologically healthy workplace.

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Remote Workshops

Marli offers a range of online workshops tailored to your organization’s training needs and schedule. With more employees working from home today, web-based training makes more sense than ever.

Workshops are offered for either leaders or all-staff and delivered via  Zoom or Microsoft Teams. Every workshop attendee is encouraged to ask questions and actively participate to ensure that, as a group, they work to create positive change within your organization.

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In-Person Workshops

Marli’s dynamic style, exceptional communication skills and thought-provoking material will keep your employees engaged and give them the tools they need to get their work done in a safe, respectful and productive manner. Marli offers a range of in-person half and full-day workshops tailored to your organization’s specific needs. Workshops are designed for leaders or staff and delivered in-person by Marli at your facility.

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Services

Investigations and Scans

Often, addressing prolonged or serious workplace conflict benefits from sound legal expertise. Labor, employment and human-rights lawyer and arbitrator, Marli Rusen has extensive experience conducting a range of workplace adjudications, including investigations and conflict audits/environmental scans.

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Mediation and Team Facilitations

Marli offers various ways to support individuals on your team overcome issues and move forward in a constructive manner. Where appropriate, Marli mediates interpersonal conflicts in place of formal investigations. Marli also is available, following formal investigations, to work with specific individuals or entire teams to help rebuild damaged relationships, restore trust and improve communication.

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Arbitration

Arbitration is a quasi-judicial process, established in collective agreements, that resolves workplace disputes between management and Labor. As a recognized, impartial third-party, Marli hears evidence presented by both the union and the employer and delivers a binding award.

Marli is a recognized member of the Arbitrators Association of British Columbia. Unions, employers and others may easily access her availability and secure her appointment by visiting the AABC website.

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What clients say about Marli Rusen and the MIRROR Method

I have invited Marli a number of times to deliver her Building Effective Teams, Roles, Responsibilities, Tips and Tools for an Optimal Workplace session to supplement employees’ learning regarding respectful workplace expectations. Marli is excellent at explaining the concepts and expectations in todays’ workplaces in an applicable, meaningful way. Through her sharing of interesting and relevant stories and recent case law, she makes the learning experience engaging. Leaving the sessions, all participants are clear that we all have a role to play in addressing dysfunction and building the foundation of a respectful workplace.
Nadine Dillabaugh
Nadine Dillabaugh, Manager, Human Resources and Organizational Development, District of Central Saanich

Ms. Rusen's investigative and analytical skills proved very effective in the school environment.

Michael Munro
Former Superintendent, Nanaimo School District
Employees appreciate the stories and real-life practicality of Marli’s approach, while respecting the strong foundation that her legal expertise brings to her sessions.
Sarah Hood
Marli’s work is nothing short of exceptional. She has very contemporary view of the workplace environment and how to advance organizational change amidst deeply entrenched beliefs, behaviours and mindsets.
Jeff Carlisle
Fire Services Leader
Her knowledge, enthusiasm and passion were obvious from the first few words she spoke and the course only got better as the day progressed.
Julie Filgate
Acting Government Agent
Marli is able to integrate and condense complex legal concepts and decisions into usable “hands-on” processes and procedures. Both unionized and management staff who have received Marli’s training have said: “We need more of this - she is great.
Dan Haley
Executive Director – Human Resources, Sooke School District
Marli’s depth of knowledge and experience of the material has elevated her as an expert in the field.
Dan Haley
Executive Director – Human Resources, Sooke School District
Marli is a gifted communicator who knows her subject well, not just from a theoretical perspective, but also from the trenches of the workplace.
Glenn Kelso
(CPHR), HR Manager
Marli gives workplace leaders the practical tools, and step by step directions, to identify and deal with unacceptable workplace behaviours that can be applied in any workplace environment.
Sharon Kearney
We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work. Marli has provided our staff with training on a variety of workplace topics and she is an engaging, informative speaker.
Lori Rilkoff
Human Resources Consultant
Marli is a skilled, charismatic presenter with a natural talent of engaging and capturing her audiences’ interest.
Colleen McFadden
Sr. Director, Human Resources & Operations, BC Nurses’ Union
When surveyed, over 90% of staff agreed or strongly agreed that the material presented was relevant and that they felt confident applying what they learned in the workplace.
Colleen McFadden
Sr. Director, Human Resources & Operations, BC Nurses’ Union
Marli has the rare ability to provide the solid legal foundation for her instructions with concrete, real life situations to which the audience can all relate.
E. Anne Laurie
Retired Labour Relations Specialist
These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations.
E. Anne Laurie
Retired Labour Relations Specialist

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