Training & Consulting > Workshops
Today, there is increasing legal, regulatory, competitive and societal pressure on workplace leaders – from front-line supervisors and senior managers to CEOs - to create respectful environments for their staff while building high performing teams.
Most leaders understand this. The question that remains, however, is how to practically and effectively address workplace dysfunction in a respectful and legally defensible manner. But that’s not enough. Employees at every level of the organization need the tools and training to work together as a diverse, engaged and productive team.
The solution is found in the MIRROR Method
A straightforward and practical six-step framework that helps leaders attain an accurate reflection of their workplace dynamics, resolve any dysfunction and begin building optimized team dynamics, the MIRROR Method is the foundation of all Marli Rusen’s workshops.
MIRROR Method workshops for leaders:
The Duty to Inquire and Duty to Accommodate – Where and How Do we Start?
The Duty to Inquire and Duty to Accommodate – Where and How Do we Start?
Show More Show LessThe Duty to Inquire and Duty to Accommodate – Where and How Do we Start?
This course builds upon my popular introductory course in leadership “The Fundamentals of Respectful Leadership – an Introduction to the MIRROR Method” and focuses on the legal obligation on employers to respectfully inquire into any and all apparent issues adversely affecting individuals and their teams. This includes possible medical, addiction and mental health issues that may be negatively influencing someone’s behavior, judgment or performance at work. The half day virtual workshop covers key topics such as: who should be making these inquiries; how, where and when they should be made; and how to reasonably accommodate individuals while fulfilling the legal requirement to maintain a safe and respectful workplace for all. It is preferable (but not mandatory) for leaders to have taken ”The Fundamentals of Respectful Leadership” course.
Workshop Inquiry
Sexual Harassment Training for Leaders
Back to Basics
Show More Show LessSexual Harassment Training for Leaders
Organizational leaders must develop the confidence, and practical knowledge, to mitigate and address the damaging effects of sexual harassment in the workplace. To help your organization create a truly safe and equal culture, I have created a ‘Back to Basics’ program, which deals with sexual harassment in today's workplace.
The Fundamentals of Respectful Leadership
An Introduction to the MIRROR Method
Show More Show LessThe Fundamentals of Respectful Leadership
With real life examples and experience from Marli’s third-party investigative and arbitration practice, this workshop will give workplace leaders the knowledge, tools and confidence to effectively diagnose and address any workplace dysfunction getting in the way of their success.
An Advanced Approach to Using the MIRROR Method for Leaders
"Walking the Talk" of Respectful Leadership
Show More Show LessAn Advanced Approach to Using the MIRROR Method for Leaders
For organizational leaders that have completed "An Introduction to the MIRROR Method for Leaders" course, this advanced course on the MIRROR Method will help participants apply their knowledge in day-to-day practice using a case study from Marli’s MIRROR Method workbook.
How to Conduct Defensible Investigations
Objectively Reviewing your Workplace Reviews
Show More Show LessHow to Conduct Defensible Investigations
This workshop will provide organizational leaders a practical and legally defensible framework to follow when confronted with complaints of significant workplace misconduct - ensuring they complete fair and objective workplace reviews.
Effective Communication and Conflict Resolution for Leaders
Using MIRROR Conversations to Communicate Creatively Through Conflict
Show More Show LessEffective Communication and Conflict Resolution for Leaders
When conflict arises, effective communication skills are vital. In this workshop, participants will learn how to use a clear and practical framework to conduct challenging conversations.
MIRROR Method workshops for everyone:
How to Manage our Emotions During Unmanageable Times
How to Communicate in a Non-Reactive Manner
Show More Show LessHow to Manage our Emotions During Unmanageable Times
During stressful times, we often react in a manner that increases the stress for those around us, making the situation worse, not better. Organizations need to give individuals tools to better understand and manage their stress in order to improve the stability and health of the overall team.
Sexual Harassment Training for Staff
Back to Basics
Show More Show LessSexual Harassment Training for Staff
Sexual harassment in the workplace has serious consequences and is against the law. Often staff are unaware of the many ways in which their conduct might constitute sexual harassment or what to do if they believe they have suffered from sexual harassment. To help your workplace create a truly safe and equal culture, I have created a ‘Back to Basics’ program, which deals with sexual harassment in today's workplace.
Building Effective Teams
Roles, Responsibilities, Tips and Tools for an Optimal Workplace
Show More Show LessBuilding Effective Teams
Building an effective team should be everyone’s priority within an organization. In this engaging half-day workshop, participants will learn practical ways to address dysfunctional interpersonal and team dynamics by respectfully speaking about and addressing conflict as soon as it arises.
Effective Communication and Conflict Resolution for All
Using MIRROR Conversations to Communicate Creatively through Conflict
Show More Show LessEffective Communication and Conflict Resolution for All
During this workshop, participants will be given a practical framework for having challenging conversations with others. You will learn how to become a respectful speaker and listener, and how to effectively deal with any issues that might arise in the workplace.
CPHR Certified Courses for Leaders
All of Marli's leadership courses are certified by the Chartered Professionals in Human Resources.
What Clients Say About the MIRROR Method
Psychological safety is more important today in organizations now than ever. Workplaces have changed dramatically through globalization, remote work, hybrid work, and greater diversity. The competition in attracting, retaining and engaging others is critical to an organization’s reputation, productivity and bottom line. The MIRROR Method is a gift to all employers and employees. Whether one is a seasoned or emerging new leader, identifying, and ending conflict or workplace dysfunction (demonstrated through Performance, Behaviour, Communication) is critical. Building Respect & Resolving Conflict is an affordable, easily accessible and effective must have training for for employers and employees alike.
You’ve put together an exceptional course here. Very valuable material packaged up and delivered in a way that makes it very easy to understand. I got a lot from it. My team members from all over Canada are enjoying it as it’ll become mandatory for staff who join our organization at all levels.
The MIRROR Method and Marli’s training on respectful workplaces is applicable to employees across all levels of an organization. Through her seminars, she simply and clearly outlines the roles that everyone plays in creating a respectful, engaging, and positive workplace, while providing the fundamental legal context behind those obligations. A respectful workplace culture is something we need to co-create as an organization, constantly nurture and not take for granted. Engaging Marli to deliver the training was one way of delivering on our organization’s commitment by providing all staff with the knowledge and tools to maintain the positive environment we all want to be a part of.
As a frontline leader, with over 20 years of experience working through an ever-changing workplace, the MIRROR Method is a must have tool in the leader’s toolbox. In order to keep and improve psychological safety it is important as a leader to limit team dysfunction and engage the workforce. The MIRROR Method is a must have - should have.
Having applied this process, I can attest that if you follow the steps in The MIRROR Method, you will achieve positive outcomes and culture shift in your work environments.
This book is a must read for anyone in a leadership role. ... The Mirror Method is a fabulous tool for any leader to have in their toolkit.
A great learning and teaching tool, "The Mirror Method" will definitely be a staple for those who lead in your organization.
The MIRROR Method provides an easy-to-understand approach on how to identify and deal with dysfunctional workplaces and unacceptable individual performance and conduct.
"The MIRROR Method" is a wonderful resource on navigating workplace dynamics for all HR professionals and Leadership teams. This book delivers insightful and practical advice which can be implemented in any organization.
Marli gives workplace leaders the practical tools, and step by step directions, to identify and deal with unacceptable workplace behaviours that can be applied in any workplace environment.
For HR practitioners and managers alike, The MIRROR Method will become your “faithful guide” in identifying, dealing with, and resolving workplace conflict and dysfunction.
The MIRROR method is an effective and practical process that will guide you to respectfully, fairly and objectively monitor, review, diagnose and remedy workplace dysfunction.
The MIRROR Method is a practical, accessible resource that provides a road map toward building a respectful workplace.
The MIRROR Method delivers practical information on the legal, productivity and reputational costs associated with dysfunction that is left unaddressed.
Besides the MIRROR method framework, the book is full of practical resources and tools.
The MIRROR Method is a wonderful resource on navigating workplace dynamics for all HR professionals and Leadership teams.
